Privacy Policy

1. Who We Are / Data Controller

For the purposes of applicable data protection law, the data controller for personal data collected through this website is Mango Technologies LTD, a company incorporated in the Dubai International Financial Centre (DIFC).

If you have any questions about this Privacy Policy or our processing of your personal data, you may contact us at hello@mangoserve.com.

2. Information We Collect

We may collect and process the following types of personal data from you:

• Personal Identification Information: Name, email address, phone number, etc., including any contact history if you reach out to our business development team.
• Business Information: Company name, job title, and other business-related details relevant to our ERP and Zoho consulting services.
• Website Usage Information: IP address, browser type, device type, and data on how you interact with our website, including conversational data and transcripts from our AI-powered chatbot assistant.
• The Child Digital Safety (CDS) Provision (UAE Law 26 of 2025): In accordance with UAE Federal Decree-Law No. 26 of 2025 on Child Digital Safety, our website and services are not directed to children. We do not knowingly collect, process, publish, or share personal data of children under the age of 13 except where permitted by applicable law. If we become aware that such data has been collected in violation of applicable law, we will take steps to delete it.

3. Legal Basis for Processing

We process personal data only where we have a lawful basis to do so, including:

4. How We Use Your Data

Your data is used for the following purposes:

• To improve our website and services through data analysis and customer feedback, and to optimize our AI automation logic and support accuracy.
• To provide our services, including responding to inquiries and maintaining customer relationships.

Where we process personal data on behalf of clients in connection with software implementations or managed services, we do so as a processor or service provider under the applicable client agreement and not under this website Privacy Policy.

5. Data Sharing and Disclosure

We will not share your personal information with third parties, except in the following cases:

• When required by law or regulatory authorities within the UAE or internationally.
• To service providers who assist us in delivering our services (e.g., hosting providers like AWS or the Zoho enterprise ecosystem), under strict confidentiality obligations.
• In the event of a merger, acquisition, or any other corporate transaction, subject to confidentiality agreements whereby the successor entity continues to honor this Privacy Policy.

6. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes the use of multi-factor authentication (MFA) and encryption for data at rest and in transit. However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

7. International Data Transfers

As a company based in the UAE, your personal data may be processed both within the UAE and in other countries where we or our service providers operate. We ensure that any international transfers comply with applicable legal requirements, specifically Article 22 of the UAE PDPL. Where personal data is transferred outside the DIFC or UAE, we will ensure that such transfers are made in accordance with applicable law and are protected by appropriate safeguards, which may include transfers to jurisdictions recognised as adequate or the use of contractual safeguards required or recognised by applicable law.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and gather usage data, including heatmaps and session recording, to identify technical issues. You can control cookie preferences through your browser settings, though disabling essential cookies may impact the performance of our AI chatbot. Where required by applicable law, we will request your consent before using non-essential cookies or similar tracking technologies.

9. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by UAE law. For instance, AI chatbot transcripts are typically retained for 90 days for quality assurance before being securely deleted.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or UAE legal requirements. This is particularly important as new AI and data protection standards evolve. Any updates will be posted on our website with the effective date of the new policy.

11. Your Rights

Subject to applicable law, you may have the right to request access to your personal data, request correction of inaccurate data, request erasure, request restriction of processing, object to certain processing, request the transfer of your personal data, and withdraw consent where processing is based on consent. You may also contact us if you have concerns about how your personal data is handled.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at hello@mangoserve.com.